We tried our best to outlast the pandemic, but unfortunately, we couldn't make it to the end.
If you are a current or former customer, here are a few important points.
All payments have been processed.
If you still have not received your payment, there are three possible reasons. Please read through these and check for the communications mentioned before contacting us.
1. Your transaction was canceled by us.
We sent cancelation notices. You may have overlooked it. Please check for messages from us with CANCELED in the subject.
2. You selected payment by bank deposit but miskeyed a number or swapped the account number and routing number.
In most cases, the payment is returned within a week, but it could take longer based on the bank. If we received a return notification, we would have sent a message with Confirm Bank Info in the subject. However, we don't always get a notice of return, in which case, we would not have contacted you. Please reach out to us as soon as possible.
3. You selected payment by gift card but cannot find the email with the gift card information.
The gift card delivery emails are sent from firstname.lastname@example.org and have the subject Giftcard Received. The messages are delivered to the email address you provide when you submit the transaction. If you use multiple email addresses, please make sure you check all of them. The message may end up in your junk mailbox, so search there as well. If you cannot locate the message, you may have deleted it or miskeyed your email address. Please reach out to us as soon as possible.
BUYERS - Purchases after 9/1/2020:
All orders have been processed. If you placed an order and are still waiting for it, you likely overlooked the "View EGift" link in the "On its way" email. If you do not see that email, click on the "View Order" button in the confirmation email. When viewing your order, each gift card will have a "View EGift" link under it. If you are unable to locate or access this information, reach out to us as soon as possible.
Viewing a gift card requires a verification code sent by text message or phone call. You must type in the 10-digit number that ends in the two digits displayed and click on the text or call button. The number must match to receive a text or call. If your number does not match, the system will not text or call you but will still proceed to the code entry page. Accounts created before 9/1/20 may have had an old phone number migrated. For security reasons, placing a new order does not automatically update the phone number. Please contact us from your registered email address to update the phone number.
We will keep the viewing site up as long as possible. We encourage you to access and use your gift cards as soon as possible. If you cannot use the gift cards immediately, take a screenshot and save it in a secure location. Please note that some users have complained of barcode distortion when printing to a printer or PDF. Taking a screenshot and printing it should prevent distortion.
BUYERS - Purchases before 9/1/2020:
Some of you opted to store gift cards in the Cardpool mobile wallet. We recently exported the wallet contents for all users with cards in their wallet and wallet activity logged in 2019 and later. A message was sent to you with the subject URGENT! Cardpool Wallet Access - TIME SENSITIVE containing a link to download your wallet contents. If you did not receive this message and need your wallet contents, please reach out to us as soon as possible.
Others of you have unused gift cards that are only accessible by the old system links (bulk.cardpool). We are actively responding to your requests to provide the unused gift card information. If you need a gift card that is behind a broken link, please reach out to us as soon as possible.
BUYERS - Purchase Guarantee:
Unfortunately, the guarantee we offered can no longer be honored. Please use your gift cards immediately to prevent loss due to dishonest sellers. If you experience a loss, we encourage you to file a police report. The police can work with the merchant to determine who used your gift card, and they may be able to recover your money.
If you need assistance, contact us now. We will only be available for a limited time.