Frequently Asked Questions

1 Year Purchase Guarantee

Cardpool is committed to making our customers happy by offering the highest level of service possible. If you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your order. We make such guarantees for up to one (1) year from the date of your purchase. If you are unable to redeem your card for the full amount specified in your order during that time, please contact us for a refund. Our guarantee is subject to a maximum of $1,000 lifetime per customer. The Cardpool Purchase Guarantee is subject to the Cardpool Terms of Use. The Purchase Guarantee is NOT applicable to gift cards whose issuers or retailers are no longer honoring gift cards, whether due to bankruptcy, elimination of their gift card program, or other causes.