Cardpool Customer Reviews

Over 90% of customers surveyed were satisfied with their recent experience at Cardpool.

Our 19,900+ reviews make us proud

4.0

Average customer rating

Problem solved

They went above and beyond to solve my problem! -Elizabeth Provost

Order number 37861086

Order number 37861086 For Avenue bought on May 14. Gifted it to my mother. She went to use it today. Zero balance. Checked by calling Avenue's 888 number. They have no information on the card. Just show zero balance. Just got an email from customer service, Ryan. Thank you for super fast response. Fred -Fred

good selection

good selection. good discounts. get cards as promised and within the time specified. I have become a regular customer. -customer J.S.

transaction worked perfectly

transaction worked perfectly -ccharlie nordnessustomer

Customer service rectified delay

I was originally a little bit mad, after spending four days waiting for an Amazon gift card in exchange for selling another gift card that I was expecting to get within a day. However, after I contacted customer service, they addressed it and corrected the issue within 12 hours. I'm changing my rating based on the fact that while they weren't perfect to start, their customer service turnaround time was pretty impressive. How a business responds when there's a problem matters more to me than whether there's a delay in the first place, so I'm docking one star for having to contact customer service, but still leaving four stars for their good turnaround time with supoport. -Oliver

Fast service!!

Fast service!!! No problems. -Leilani Pereira

This is a good idea

This is a good idea - it would have been nice to have it delivered a bit sooner....I'm happy with the results. -customer

Transaction #39146245

Transaction #39146245 All good! Thanka Steve -Steven Ebstein

No problems.

No problems. -customer

Easy process

Easy process, prompt delivery, and paperwork that was sent along with gift cards was vey helpful! This is 2nd time I have used card pool and it has been great! -Tracy Smith

Wow! Thank you guys. That was very fast service.

I am not getting any help with my order #39102993. What is going on with Cardpool!! Wow! Thank you guys. That was very fast service. -Susan Quackenbush

**Update Cardpool has responded and addressed my concerns

I was trying to help my daughter out by finding a way to get rid of a Best Buy Store Credit Card that had a balance of $53.80. I was very excited to find Cardpool and accepted an offer of an Amazon emailed gift card in the amount of $49.33. Order #39136317. I trusted that it would arrive in 1 business day as they said. I was going to use the Amazon gift card to send my daughter something to the camp she was at and waited four days for it to arrive but it didn't so I went ahead and ordered something to be sent to her from Amazon with my credit card. I need to make another purchase from Amazon to send her another package and would really like to do this with the Amazon card that Cardpool said would be in my email within 1 business day and now it has been almost a week since I ordered it. I have left a voicemail and sent two emails. I will be glad to post another review after this is handled correctly. I have read the responses from Cardpool to other issues and am empathetic to the fact that their are some issues going on. Please address my issue at your earliest convenience. Thank you in advance for your attention to my issue ***UPDATE***Cardpool has taken care of my concerns and has sent my Amazon gift card. I appreciate their quick response after I posted my comments on Trustpilot. Since I value conflict resolution very highly, I have changed my star rating from 2 to 4. -Jennifer Stevens

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