Frequently Asked Questions

How it works

What is Cardpool?

Cardpool is a gift card exchange that makes it easy to buy gift cards for your favorite stores for up to 35% off and to sell your unwanted gift cards for up to 92% of their value.

All orders and transactions include FREE USPS shipping and are covered by our 180-Day Purchase Guarantee.

Why should I use Cardpool?

Cardpool offers a simple, safe, and convenient way to buy and sell gift cards. We only carryhassle-free gift cards with no fees, no expiration dates, and FREE shipping via USPS. To provide our customers with peace of mind, we securely process every gift card transaction, and verify the balance of each gift card.

Cardpool is a Better Business Bureau accredited company with an A+ rating. Over 90% of customers surveyed were satisfied with their most recent experience.

We are so confident you'll enjoy our services that if you areunsatisfied for any reason, we will refund your purchase. Learn more about our Purchase Guarantee.

How does Cardpool work?

Cardpool is a secure gift card exchange where customers can save up to 35% on gift cards for their favorite stores or earn up to 92% cash back when they sell their unwanted gift cards.

Cardpool buys all gift cards directly from our customers, verifies the balance of each gift card, and holds on to them until a buyer is found. All orders and transactions are guaranteed and include FREE USPS shipping. Even though we may never find a buyer for a gift card, we pay sellers within 1 business day of receiving their gift card.

Who am I buying from or selling to?

You are always buying directly from and selling directly to Cardpool. Cardpool buys gift cards from our customers, verifies the balance of each gift card, and holds on to them until a buyer is found. Even though we may never find a buyer for a gift card, we pay sellers within 1 business day of receiving their gift card.

How can I contact Cardpool?

For questions about buying or selling gift cards or about your existing orders, go to Contact Us and select the most appropriate category.

For public relations and media inquiries, please email us at press@cardpool.com.

For business partnership opportunities, please email us at bizdev@cardpool.com.

Send mail to:
Cardpool Processing Center
Dept 1, PO Box 11689
Pleasanton, CA 94588

Send packages to:
Cardpool Processing / BHN
6220 Stoneridge Mall Road
Pleasanton, CA 94588